Consumer Finance Credit

Personal Credit

Travel Credit

Payment by Direct Debit

Payment by Juice

Payment by Easy Pay (SBM)

Rogers Capital Online Pay Portal

Payment by Distance Solutions

Frequently Asked Questions

1) Can I make an application if I’m not a client?

Yes, you will have to provide the following documents (HP and Loan). We may request for other documents:

If you are an Individual

  • Identity card
  • Proof of address not older than 3 months
  • Latest pay slip
  • Pension card/Testimonial/Proof of earning
  • Bank statement (last 3 months)

If you are self-employed, you must provide

  • Identity Card
  • Proof of address not older than 3 months for new customers and for existing customer we may consider the proof of address already in our system dated less than 1 year.
  • Bank statement (last 6 months).

 

With Permit

  • Business Registration Card
  • VAT Certificate (where applicable)
  • Trade License/Employment Contract/PSV license/Any other permit
  • Bank Statement (last 6 months)
  • MRA return/Financial Statement (Latest)
  • Proof of address not older than 3 months for new customers and for existing customer we may consider the proof of address already in our system dated less than 1 year.
2) What types of loans do you offer?

We offer loans for personal, renovation, home, wedding, medical, car, educational and  travel purposes.

3) What is the minimum salary required for a loan application?

There is no minimum requirement for credit facilities. It will be as per your capacity of repayment based on your annual income. It will also depend on your capacity of repayment which is based on amount of credit already contracted with us and other institutions.

4) Is the insurance mandatory?

Insurance is not mandatory but is recommended.

5) What does the Credit insurance covers?

The Insurance covers the following for unsecured loan:

  • General Insurance
    • Fire & Lightning, Flood & Cyclone, Burglary, Earthquake & Landslide
  • Life Insurance
    • Death
    • Loss of employment in the case of retrenchment
    • Total & Permanent disability
6) Can we apply online?

You may use the Rogers Capital online form on our website and our team will contact you. It is not a full set of application; you will still need to provide your documents. You will have to sign the application form, contract and other documents.

We also have our Client App, namely Noula which allows you make online applications.

7) Does Rogers Capital have Credit Card facilities?

Rogers Capital does not have credit card facilities now.

8) Why is my Credit application rejected?

We do not necessarily have to give a reason.

Credit application is declined for various reasons including but not limited to the fact that your repayment capacity is exceeded as per information provided by the Bank of Mauritius.

9) Does Rogers Capital propose the service of repurchase of debt?
  • Does Rogers Capital propose the service of repurchase of debt?

Rogers Capital considers the repurchase of credit or refinancing, provided you are within your repayment capacity. You are requested to bring the settlement balance as provided by your bank.

1) How does it work?

You get a quote from your travel agency; you come to Rogers Capital to give the required documents, sign the application form. Once, your request is approved you sign our contract and Rogers Capital will disburse the approved amount to the travel agency.

Under The Hire Purchase and Credit Sale Act 1964, for air ticket only, customer must make a deposit of 50% and the difference will be paid over a maximum repayment period of 12 months.

2) Do you finance travel packages also? Under which terms and conditions?

For packages including cruise, customer must make a deposit of 30% and the difference paid over a monthly repayment period of 18 months.

3) Rogers capital collaborates with which agency?

Rogers Capital currently works with specific travel agencies such as BlueSky, Shamal Travel Agency, Silverwings, DefiDeal, Garudas Travel.

4) Where can we process the application?

You can process at, Rogers House in Port-Louis and our counters at Mall of Bagatelle, Jumbo Phoenix and Jumbo RicheTerre.

5) How can we apply for settlement letter? And when do I receive it?

Contact Rogers Capital at Rogers House, Port Louis or any of our branches across the island. You shall receive the settlement letter within 2 working days following the request. The cost of the settlement letter is Rs115.

6) How would I know my eligibility for further Hire Purchase?

Rogers Capital will not provide this confidential information other the phone; it will have to be done at a Rogers Capital counter.

7) Can I make the application online?

The online application solution we provide on our website is only a request form; you will have to provide documents, sign an application form and a contract afterwards.

8) What does the insurance covers?

Insurance covers the following:

  • General Insurance
    • Fire & Lightning, Flood & Cyclone, Burglary, Earthquake & Landslide
  • Life Insurance
    • Death
    • Loss of employment in the case of retrenchment
    • Total & Permanent disability

1) Can I have a list where Rogers Capital is present?

There are around 545 merchants; it will be difficult to give you the list over the phone. You will find a Rogers Capital Credit Facilities sticker on their front door.

2) Is a deposit required for a first time client?

A deposit is required as per the product or the customer’s capacity of repayment.

3) When will the product be delivered?

Rogers Capital is financing the product. All other matters with respect to the product must be directly taken up with the merchant.

4) Where can I make the payment?

Rogers Capital has around 34 payment locations around Mauritius. You will find the list on our website: https://credit.rogerscapital.mu/ under locate us. Payment can also be done at post offices in Mauritius and Rodrigues.

5) How can we apply for settlement letter? And when do I receive it?

Contact Rogers Capital at Rogers House, Port Louis or any of our branches across the island. You shall receive the settlement letter within 2 working days following the request. The cost of the settlement letter is Rs115.

6) How would I know my eligibility for further Hire Purchase?

Rogers Capital will not provide this confidential information other the phone; it will have to be done at a Rogers Capital counter.

7) Can I make the application online?

The online application solution we provide on our website is only a request form; you will have to provide documents, sign an application form and a contract afterwards.

8) What does the insurance covers?

Insurance covers the following:

  • General Insurance
    • Fire & Lightning, Flood & Cyclone, Burglary, Earthquake & Landslide
  • Life Insurance
    • Death
    • Loss of employment in the case of retrenchment
    • Total & Permanent disability